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SYLVESTER 12 FOR TELECOMMUNICATIONS

PROFITABLE INSIGHTS FROM COMPLEX DATA

Turn complexity into an advantage with insights that increase customer lifetime value, delivered automatically.

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ANSWERING THE QUESTION "WHY?" — ON DEMAND

Whether it’s trends impacting the network or causing customers to churn at alarming rates, SYLVESTER 12 automates analytics to deliver insights from large and complex data.

Reduce Churn

Identify customer characteristics that are churning at higher rates to be used in personalized retention care plans.

Boost Truck Roll Efficiency

Highlight areas where troubleshooting can be improved and unnecessary dispatches can be eliminated.

Customer Support

Minimize costs by resolving service issues before they impact larger audiences.

CHURN IS RISING. WHY?

The reasons customers drop are hidden in your data. SYLVESTER 12 finds the reasons why without data science resources or coding.
 
  • Early Warning Signs: See unique characteristics of customer interactions that drive low retention rates. 
  • Stay Ahead of Change: Our AI sorts suggested patterns by the largest opportunity value so teams can focus on the highest potential improvements to loyalty plans first.
  • Spot the Hidden Gems: Nuanced traits of customer cancellation behavior are buried in data – our AI suggests those to you.
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WHAT IS DRIVING TRUCK ROLL SPIKES?

Find and react to new trends impacting services and improve troubleshooting workflows as new issues are found. Know what services and key themes are worth focusing on to increase efficiency.
 
  • Adapt and Thrive: Turn complexity into your edge with insights into what’s impacting network performance.
  • Get Ahead: Find early warning signs of performance issues and stay ahead of potential issues.
  • Proactive Maintenance: Flag product bugs that need workarounds and remotely fix them before your customers call in.
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WHY IS CSAT SUFFERING?

Put all that customer support data to work with automated analytics that find problems and opportunities.
 
  • Call Center Analysis: Find deep insights that identify opportunities to improve the call center experience and reduce costs.
  • Increase Retention: Directly impact retention with fast analysis of the trends influencing call resolution, handle time, and escalation costs.
  • Multiple Data Sources: SYLVESTER 12 automatically joins multiple data sources to discover hard-to-find opportunities.
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SEVERAL NATIONAL TELECOM COMPANIES EXCEED THEIR KPI GOALS WITHIN MONTHS OF IMPLEMENTING SYLVESTER 12

More than

in opportunities discovered
$ 0 M

More than

delivered for multiple customers
0 X ROI

More than

customers in < 30 days
0 +

WHAT CUSTOMERS SAY

Tired of endless dashboards and surface-level insights that take too long to find? See how SYLVESTER 12 automates analytics to reveal what matters for our customers.

“SYLVESTER 12 takes us deeper than dashboards. It's a totally different approach to AI that's revealing levers for growth.”

Jesse Channon,
Chief Growth Officer Columbia Care

FEATURED RESOURCES

10
Feb
SYLVESTER 12 RELEASES FIRST PARTY LOOKALIKES TO IMPROVE ECOMMERCE RETENTION
The moment the cookies started to crumble, the eCommerce...
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10
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FINDING THE RIGHT FIT IN THE DTC FOOTWEAR MARKET
There was a Converse outlet store not too far from...
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10
Feb
EXAMINING APL’S GROWTH SPRINT IN THE DTC SHOE INDUSTRY
If you want the top spot, you have to take it. That...
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HOW WE DO IT

Our AI is a little different. Using SYLVESTER 12 learning we automate the dirty data work and return insightful analysis that reveals why KPIs are dropping or popping.

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